Milestone Infrastructure’s Projects Division is looking for a dynamic and engaging Social Value Manager to lead and deliver the Sector’s Social Value Plan. Working across our main operational regions in the South, East Anglia and the North this role will work closely with an extensive client base (including local authorities and National Highways) to create a positive legacy for the communities, economies, and environments where we work.   

Your role will involve working closely with key contract stakeholders including client, local Councillors, members of the public, local businesses, and charities. You will ensure we deliver against each contract’s aim of ensuring high quality infrastructure is delivered for the benefit of the residents, businesses, and highways users.

This will be a hybrid role, with the expectation to be on-site or in the office at least 3 days a week including travel across the country where needed.

The responsibilities

Reporting to the Regional Director responsible for Social Value, you will operate across the Projects Sector with delegated responsibility to deliver proactive and reactive communication with key stakeholders, support the delivery of the Sectors Social Value Plan, and work to improve the perception of the service. Your key responsibilities within this role will include: 

• Lead the creation and delivery of the Sectors Social Value Plan by working with project teams, local charities, groups and organisations to identify opportunities to deliver additional benefits to communities in which we operate that go beyond simply the contract requirements;
• Supporting the delivery of localised Stakeholder Liaison and Social Value Plans;
• Lead on the Sector’s bidding activity with regards to Milestone’s Social Value offering;
• Support in the delivery of sector wide initiatives; including annual celebration events, the ‘It Starts With Me’ culture, and service improvement plans;
• Supporting the delivery of internal and external communications for the Projects Sector;
• Contribute to wider Milestone Social Value initiatives as required.

The requirements

• Experience of working successfully within a public facing environment
• A proven ability to deliver against agreed action plans and improvement programmes
• Effective influencing skills
• A proven ability to handle complaints with consideration and compassion while taking a practical approach to resolution management
• An understanding of the contemporary issues within highway maintenance would be desirable
• Experience in social value or corporate social responsibility

The right person

To ensure you are successful in the role, you will need to be able to demonstrate the following qualities and attributes:

• Comfortable with dealing directly with local government and members of the public
• Passionate about delivering excellent customer service
• Excellent communication skills – verbal, written and report writing and presentation – to ensure clarity in all situations and to effectively influence decision making.
• Forward thinking – capable of thinking ahead and planning for the future
• An understanding of the benefits of collaboration and the results it can bring a business managing change.
• Able to generate new ideas which will be workable, realistic and resilient to future changes.

At Milestone we embrace diversity, opening a rich potential for new ways of thinking and helping us to build successful and winning teams. We would like you to perform at your best at every stage of our recruitment process; and as a Disability Confident employer, if you require any adjustments that would assist you throughout your application, please contact us at [email protected] or inform the recruitment manager in the first instance and we will be pleased to offer support.

This is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Milestone. The closing date for this vacancy may be subject to change any time at the sole discretion of the Business.